Send HTML or TEXT email based on preferences

This may be a quick answer, but I have some servers that detects our html emails as spam and bounces the email. Is is possible to set a preference for a domain to send just the text email?

Is there any other way to do this short of creating a new list for the text emails

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Permalink Reply by Tony S. on October 20, 2009 at 2:46pm: I'm new around here, but the best solution would be to try and find out why you're black listed on the server (what does that mean anyway, do you mean a domain like yahoo or some other domain?) and address that issue as the most important. If you are blacklisted I'm pretty sure that even text emails would be trashed. Its based on the senders IP address not the particular type of email being sent. Are you using VR for your email distribution?; ▶ Reply to This

Permalink Reply by Tim on October 24, 2009 at 4:16pm: Yeah, I have every html newsletter email sent to a school district bouncing in my VR report... When I send an individual email it goes through... Maybe VR's IP is blocked and my own server is not, but I was thinking the complex html email is being blocked...

Is there a way to see what the bounced back emails to VR contain? It should tell us why it bounced...; ▶ Reply to This

Permalink Reply by Tony S. on October 27, 2009 at 8:18am: Tim,

It has nothing to do with HTML email believe me.

Speaking from experience, the school districts are becoming very strict with inbound email. More than likely VR sends from a handful of IP addresses. Most of their clients are coming from the same IP address as your email. If for any reason one of the other clients on the VR server is marked as a SPAMer the IP adddress will be blocked or blacklisted and that will affect you as well. I suggest you bring this up to VR who is ultimately responsible to maintain its servers off of blacklists by diligent follow up and monitoring of its clients usage.

The response from the rejecting sever will give a code back to the sender giving some insight as to the reason for the rejection. This is very much under the hood. The servers talk SMTP and will give back a "RCPT" 3 digit code which would indicate the reason for rejection. Only the email engineering group at VR could help you with that and they should be contacted to find out more about this as well as trying to resolve the blacklisting if that is what it is.; ▶ Reply to This

Permalink Reply by PPTCO on October 27, 2009 at 3:15am: It's certainly technically possible for a server's spam filter to block all html emails, though nowadays I think that would be so disruptive that such settings would be very unusual.

Have you tried copying the email that VR sends you, then sending it yourself directly to a school district address, using your own return address? If your own html email goes through but VR's doesn't, the problem can't be that the school district is blocking all html emails.; ▶ Reply to This