What happens to the bounce & unsubscribe emails?

Does bounce mean someones email address no longer works? Also can I find out which of the people on my list unsubscribed so I can update my records & dont send them any emails form my own computer? Also who bounced?

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Permalink Reply by NutraCea on July 20, 2009 at 7:51am: I woundn't say that "bounce" strictly means the email address no longer works...it would mean that at the point you sent the email their email address was unable to receive for whatever reason. Although, I believe most of the time I would consider the email address to be invalid.

You can find the bounce and unsubscribe by click on your list and under Search click "Advanced"...this wiil give you the option to choose bounce or unsubscribed and by clicking on either will show you the list of those who have bounced or unsubscribed.; ▶ Reply to This

Permalink Reply by John W. Cooke on August 11, 2009 at 11:15am: Shouldn't "bounces" plus unsubscribes plus non-responders plus opens equal the total email in the campaign? Also, when selecting the list to be used for an email I am getting a report that there are duplicates which I can not find in those lists. What does the system consider a duplicate. How do I download the "duplicates" group.; ▶ Reply to This

Permalink Reply by VR Delivery Team on August 11, 2009 at 11:56am: Hello, I'm on the Delivery Team here at VerticalResponse. If you are seeing any discrepancy in your reporting, please contact our Support team. They can be reached toll-free at 866-683-7842, extension 1. They can also be reached via email at support@verticalresponse.com or instant chat within your VerticalResponse account.

George Sukara
Email Delivery & Policy Enforcement
VerticalResponse, Inc.
deliveryteam@verticalresponse.com; ▶ Reply to This